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1. EFFECTIVE PRESENTATIONS
2. ELEMENTS OF AN EMPLOYMENT FILE
3. MANAGERIAL COMMUNICATION. Marketing
4. WRITTEN COMMUNICATON
7. ENGLISH FOR RESTAURANTS AND HOSPITALITY
8. INTERCULTURAL COMMUNICATION
9. FINAL PROJECTS
English for Business Administration
ENGLISH FOR HUMAN RESOURCES
ENGLISH FOR TOURISM-HOTELS STAFF
Students in MBA in Tourism, Restaurants and Hospitality
Virtual poster presentation
Clear and confident communication is a vital skill to everyone in business.
Poor communication costs time, money and effort.
BUSINESS COMMUNICATION - SYNOPSIS
This unit is designed to develop students' awareness of communication issues within organisational settings and their own capacity as professionals to communicate effectively. The unit emphasises the importance of effective communication both oral and written, introduces models of communication and focuses on communication as process and transaction. Overall the unit is designed to allow students the opportunity to explore the ways in which intrapersonal, interpersonal, group and organisational communication are experienced within organisations.
Communication Content/Skills Training Course
will provide you with essential skills to communicate more effectively:
feel more confident
to express your ideas and opinions through a richer and more fluent language.
You will be
when communicating in different business communication situations: meetings, negotiations, written/oral environments and especially in communicating with people from different cultures than yours.
You will get the
best possible results
from interviews and important meetings.
avoid the perils
and costs of badly worded messages and mis-understandings.
You will be able to exploit body language, speace, clothing, time, silence, colours, etc. in hyerarchical vs horizontal communication, in interpersonal, group, public, mass, formal vs informal communication.
1. Communication process
Elements of communication
Sender/Receiver relations in business communication
Forms of business correspondence
Functions of managerial communication
Basic function: information
Communication with difficult employees
3. Verbal communication in business
Forms of verbal communication
Presentations, discourses - more effective presentations
4. Written communication
Characteristis of written communication
Documents and their functions
Classification of documents used in business
Elements of an employment file
Documents used in managerial activity
Elements of non-verbal communication
6. Group communication
Particular aspects of group members
Ways of group communication
i de comunicare
Communicative roles and norms
7. Psychology of communication
Persuasion vs manipulation
NLP - knowing your interlocutor
Attitudes, rules, phases
9. Communication with customers
Marketing and brand loyalty
Communicating with difficult customers
Dealing with complaints
10. Intercultural communication
ICE-BREAKING: Learn English Through Songs - Find a song that you like and sing along:
"Please grant me the serenity to accept the pages I cannot edit, the courage to edit the pages I can,
and the wisdom to know the difference" (The Wiki Prayer - Lamb, 2004)
The English Lesson.
Pre-questions: what do you think is most important to learn when you learn a foreign language? What methods of learning do you prefer and why?
What do you think about this class/teacher/methods/students?
A Vision of Students Today:
Business communication etiquette.dot
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3. have access to
participate in Polls, etc.
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The first Master of Business Administration in Tourism, Restaurants and Hospitality
This wiki is meant to give you a partial glimpse of what we are doing in class. It contains links to sites which you can explore. Besides, you may want to read the following:
Business Communication Theories
Barriers to effective communication
Wishing you success in becoming better through English!
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