6.+NEGOTIATIONS

NEGOTIATIONS

I. ** Vocabulary ** Follow the link below and do the Vocabulary exercises. []

Are you a good negotiator? When was the last time that you negotiated? What have you learnt? What is usually negotiated in business?
 * Pre-questions**:

II.** Negotiations basics **

III. ** Listening **

What are some powerful negotiation techniques?
Pick up one and be prepared to report it to the class.

Business negotiation [|tactics] Sean McArdle
= Sean McArdle is a master motivator and speaker in the areas of sales, negotiation, strategic planning and personal developments -member of the American Management Association =

Introduction
All managers sometimes have to have difficult conversations with people working under them. What is the best way to give negative feedback?

Think Imagine you are unhappy with the behaviour of a member of your team. You have decided to raise the issue with this person and tell him or her that you would like to see an improvement. What words or phrases might be useful in this tricky conversation? Now listen to a tricky conversation at work between a manager and an employee. Michelle has come to Sean complaining that she did not get a job recently. How does Sean react? As you listen, try to hear the phrases above. Imagine that you are giving a second warning to an employee whose work or attitude is not of a high standard. What words or phrases might be useful in this conversation? Listen It’s been two weeks since the conversation between Sean and Michelle in unit 1. Sean thinks that Michelle’s attitude still hasn’t improved, and he has decided to raise this with her. As you listen, try to hear the phrases above. =Negotiations: asking for a pay rise=

Introduction
It’s never easy to talk about your salary, but it might sometimes be necessary! How is it possible to do this without sounding rude or too desperate?

Think Imagine that you have been working for your company for three years, but you haven’t yet received a pay rise or a significant bonus. You have decided to raise this issue with your manager. What words and phrases might be useful in your conversation with him or her? Listen DIFFICULT CLIENTS Imagine that you work in a travel agency and a customer comes in to complain about a recent holiday. The customer tells you that they experienced a bad delay at the airport which ruined their holiday. How do you respond? Listen

Negotiation idioms: [] Now go to the [|Challenge] page and do the interactive quiz.