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Clear and confident communication is a vital skill to everyone in business. Poor communication costs time, money and effort.

BUSINESS COMMUNICATION - SYNOPSIS This unit is designed to develop students' awareness of communication issues within organisational settings and their own capacity as professionals to communicate effectively. The unit emphasises the importance of effective communication both oral and written, introduces models of communication and focuses on communication as process and transaction. Overall the unit is designed to allow students the opportunity to explore the ways in which intrapersonal, interpersonal, group and organisational communication are experienced within organisations.

This **Communication Content/Skills Training Course** will provide you with essential skills to communicate more effectively:


 * 1) You will **feel more confident** to express your ideas and opinions through a richer and more fluent language.
 * 2) You will be **more effective** when communicating in different business communication situations: meetings, negotiations, written/oral environments and especially in communicating with people from different cultures than yours.
 * 3) You will get the **best possible results** from interviews and important meetings.
 * 4) You will **avoid the perils** and costs of badly worded messages and mis-understandings.
 * 5) You will be able to exploit body language, speace, clothing, time, silence, colours, etc. in hyerarchical vs horizontal communication, in interpersonal, group, public, mass, formal vs informal communication.

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CONTENT:

Sender/Receiver relations in business communication Forms of business correspondence Basic function: information Communication with difficult employees || Business dialogues Presentations, discourses - more effective presentations Business Meetings || Documents and their functions Classification of documents used in business Elements of an employment file Documents used in managerial activity ||  || Elements of non-verbal communication Body language Space/time/clothing/silence/colours || Ways of group communication ţ i de comunicare î n grup Motivation, persuasion Communicative roles and norms || Feedback/barriers Roles Persuasion vs manipulation NLP - knowing your interlocutor || Negotiation strategies || Dealing with complaints
 * || **1. Communication process** ||
 * || Elements of communication
 * Managerial communication** ||  ||
 * || Functions of managerial communication
 * || **3. Verbal communication in business** ||
 * || Forms of verbal communication
 * || **4. Written communication** ||
 * || Characteristis of written communication
 * || 5. **Non-verbal communication**
 * || **6. Group communication** ||
 * || Particular aspects of group members
 * || **7. Psychology of communication** ||
 * || Maslow's model
 * || **8. Negotiations** ||
 * || Attitudes, rules, phases
 * || **9. Communication with customers** ||
 * || Marketing and brand loyalty ||
 * || Advertising communication ||
 * || Communicating with difficult customers
 * 10. Intercultural communication** ||

ICE-BREAKING: Learn English Through Songs - Find a song that you like and sing along: []

"Please grant me the serenity to accept the pages I cannot edit, the courage to edit the pages I can, and the wisdom to know the difference" (The Wiki Prayer - Lamb, 2004) media type="custom" key="5100523" align="center"

The English Lesson. Pre-questions: what do you think is most important to learn when you learn a foreign language? What methods of learning do you prefer and why? media type="custom" key="5511943" width="80" height="80"What do you think about this class/teacher/methods/students?

A Vision of Students Today:

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 * Netiquette**

Additional platforms we use: In order to receive messages and communicate within the group you have to become member: click //Join,// and then follow the steps: choose how to receive the email (preferably //individual// and //fully featured//). After you have been granted membership you can: 1. upload a photo (so that we know you 'by face' 2. post messages for the group and reply to messages (Beware! All the group members will receive your email, so only post those messages you think are of interest to the group, and they should be only in Englis, of course!) 3. have access to //Files// and //Links,// participate in Polls, etc. **BECOME THIS MASTER'S AMBASSADOR!** **Personalize your email signature with the website address of** ** The first Master of Business Administration in Tourism, Restaurants and Hospitality ** [|http://www.master-businessadministration.blogspot.com]
 * Yahoo group**: []

**ADDITIONAL BIBLIOGRAPHY** This wiki is meant to give you a partial glimpse of what we are doing in class. It contains links to sites which you can explore. Besides, you may want to read the following: [] [] **Netotiation techniques**: [] [] [] **Managerial communication** [] []
 * Business Communication Theories**
 * Barriers to effective communication**
 * Intercultural communication**:

Wishing you success in becoming better through English! **Anisoara Pop**

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