4.+WRITTEN+COMMUNICATON

“The difference between the //right word// and the //almost right// //word// is the difference between lightning and a lightning bug.” — Mark Twain (1835-1910)

1. ** DEVELOPING A SUBJECT IN WRITING ** SKETCHING - DRAFTING INTRODUCTION - What are its functions? - introduces the subject and thesis - it should be catching Types: a) define terms b) background information c) historical detail d)surprising fact or statistics e)strong contrast f)rhetorical question
 * PRE-WRITING** - generating ideas (brainstorming)

The final sentence of the first paragraph is the THESIS. Thesis is not similar with the announcement and the title.

USE OF LINKING DEVICES

EACH PARAGRAPH SHOULD HAVE ONE MAIN IDEA. The first sentence in a paragraph is the topic sentence. Support your ideas with adequate examples.

CONCLUSION a) summary of the points of view b) call for action c)question d) prediction

Practice: Tourists are good for a country.

2. WRITING E-MAILS

Jot down your email address

Formaliy level Subject content - specific do not use emoticons - do you email back the entire message? What does your email address tell about you? Mention attachments in email body

Pair-work : Write an email to your colleague. Exhchange them and attach subject lines to them, without showing it to your colleague. Compare it to your colleague's subject line.

POWER POINT PRESENTATION

Classwork: Chain e-mail:you are going to write an e-mail in a chain round the class

Pick up one of the following first lines and add the next line: //Thanks for your enquiry about our B&B services.// //I have just seen your online advertisement for …// //Before I place a firm order, I would like to know …// //I am writing to apply for the job of …// //Just a quick query re the figures you sent.// //I am writing to complain about …// Develop the email in whatever way you want. Add your own second sentence to the email, then passes the paper to the person on your right, who adds one more sentence. Continue writing and passing, one sentence at a time until the email is finished.

3. COMPLAINTS AND ANSWERING TO COMPLAINTS Why do people complain? When do you expect a complaint to be written? What does it mean to be stranded? Have you ever been unsatisfied by the services you were provided? When was the last time you complained? How did you go about it? What was the result?

How not to do it - Role-play it the right way. media type="custom" key="7527615" Written complaints PP Dealing with complaints Write the complaint letter at: [|Letter constructor] Reading: [|How to manage customer complaints professionally]
 * Restaurant managing complaints**

REPORTS

Recommendation report

TASK: Create your own blog at blogger and develop on the following subjects: 1. What motivates people to change? Give your opinion and then launch the same question with your viewers/visitors. 2. Why do you think that we have to start with "knowing ourselves" in order to understand the others?

The essence of blog writing is to communicate in writing with the world. This entails that: 1. You are working in the public space, therefore be cautious about what you write and what materials you use from the Internet. A very good piece of advice is that you can always paraphrase and filter through your intelligence and sensibility whatever you read and adopt. 2. In order to communicate you need to address certain issues of interest to your readers. Questions are very useful aids to help a conversation going. Invite your friends, family, teachers, from the country and abroad to contribute and express their ideas on your writing. 3. Do not write long posts - about 100-200 words would be a perfect blog post. 3. Last but not least blog writing is supposed to make you more careful writers - chech and double check your spelling errors. If you do not notice them, you have, nevertheless the chance to spot your mistakes later and then re-edit your posts.

Insert the link to your blog in the YG - MBA TRH database!

HOW TO CREATE A BLOG Crearea unui blog Blogger este foarte simpla si gratuita. Aici gasiti un program de instruire video: Tutorial about creating a blog: []

Intrati pe pagina [] Cei care aveti deja un cont Google, introduceti username (sau adresa de email) si password-ul.Click pe "Sign in". 1. Daca nu aveti Cont Google, faceti click pe 'Creati un blog'. Aceasta va va directiona catre crearea unui cont Google. Faceti click pe butonul "Create your blog now/Creati un blog" 2.Introduceti un titlu pentru blog (preferabil sa fie de tipul: prenumeBEnume si o adresa url de tipul: [|http://prenumeBEnume.blogger.com] 3. Introduceti cuvantul de verificare aflat mai jos pe pagina 4. Dati click pe "Continuare" 5. Alegeti un sablon (template) pentru blog.Apoi Blogger va crea noul blog şi vă va rezerva locul pe BlogSpot. Imediat după ce introduceţi prima postare, pagina va apărea la adresa aleasă. Aici gasiti raspunsuri la alte intrebari referitoare la cum puteti introduce o postare noua, etc. []