7.+ENGLISH+FOR+RESTAURANTS+AND+HOSPITALITY

READING PRACTICE:
==Read the article //Hospitality sector to lead economic recovery//, by Martin Leek, published in the Morning Advertiser on October 13th, 2010 and do the pre- and post-reading activities.==

**US Tourism Industry in Need of Foreign Workers** media type="file" key="US Tourism Industry Needs Foreign Workers.mp3" width="240" height="20"

The tourism industry in the American state of New Hampshire needs foreign seasonal workers. There is a risk they will not have enough this year. Why don 't they employ American workers ? Why aren't there enough foreign workers ? In this report, you hear the answers , with comments from a senator , a restaurant owner and a hotel manager. Prepare yourself for the topic by focussing on words related to { tourism }. After listening, match { verbs } you heard in the report with others with a similar meaning.

Read the questions below. Listen to the news report about employment problems for the tourist industry. - Who does the New Hampshire tourist industry need ? Overseas workers. Business people.

- Why are businesses worried ? They won't be able to get enough workers. It is illegal to employ overseas workers.

- Which areas of the USA are being affected by the employment problems ? Certain regions. All of the country.

- What does Judd Gregg sayabout the visa situation ? There are too many visas available. All the visas have already been taken up by workers.

- How many people does Hart 's TurkeyFarm employ in July and August ? Around 200. Just under 500.

- How many people responded to Mr. Hart 's advertisement for staff ? Nine. Thirty.

- What is one of the problems shown by Mr. Hart 's experience with getting employees ? Employees don't want this type of work. Employers only want employees who are right for their business.

- What does Suzanne Ingram do ? She is a local resident. She manages people working at a tourist hotel.

- How many problems does Suzanne Ingram say local people have with working in the tourist industry ? Two. Three.

Now listen to the whole report again and read the text below as you listen. Don't forget to write down any new words you want to remember.

UStourismindustryneedsforeignworkers

Nearlyhalf of NewHampshire 's touristsvisit during the threesummermonths. And over the pastfewyears the state 's tourismindustryhasincreasinglyreliedon a foreignworkforce to serve those guests. Lastyear, businessesbroughtinabout 600 summerworkers to cook , clean , garden and waittables.

But this March, the federalgovernmentannounced the countryhadreachedits66 ,000 workercap , under what iscalled the H2-B visa. In the past, the limithadbeenoverlooked , but this yearfederalofficialsclamped down.

Fearfulsummerbusinesseswon 't beable to field a fullcompliment of employees, NewHampshire 's senatorshavesigned onto a bi - partisanmeasure to temporarilyraise the cap. Judd Gregg sayshe 's not the onlylawmakerhearing from constituents.

" This isnot a regionalproblem, this isactually a nationalproblem . Because therearebasicallynomorevisasavailablein this area and we' reheading into the summerseason and thereare a lot of places that need to get ... help to comein from places to assist them for a summerseason and they can 't do it ."

If the legislationpasses, it would increase the capenough to meetNewHampshire 's needs this year.

RussellHart, owner of Hart 's TurkeyFarmisone of those pushing for the bill 's passage.

"This isused for diningin the summer and ... ereverynight this wholebuildingisfilled, and during the daytime we useatleasttwo - thirds of this building and we seatjustunder500people ."

The businessisvisiblyslowin the off-season. But during July and August, the restaurantdependsonabout200employees to moveturkeydinnersall day long. Mr. Hartisworriedhisguestswon 't return if they getmerelyadequateservice this summer.

" Peopledon 't mindpayingpremiumprices if they' regettingexcellentservice . But if we cannot give them excellentservice we definitely could have a verybadlongtermeffecton the tourismin this area of the country ."

MrHartsaysonlyabout30 of hissummerworkersareforeign. But when heheardabout the limiton H2- Bs, heimmediatelystartedlooking for otherlocalemployees to waittables.

" Maybefour or fiveweeksago, we putanadin , specifically for waitstaff. We hadninepeoplereply . And out of those nine , onlyone of them trulywas what we would call waitstaff material ."

ButasMr. Hart 's experienceillustrates, it 's not that peopledon 't want the jobs. It 's that the employersdon 't alwayswant the potentialemployees.

" Some of them might not have properEnglish, eventhough they are American , and they wouldn't beable to rise to how you want your businesspresented ."

Still, manyinNewHampshire 's tourismindustry , like Suzanne Ingram, the personneldirectorat a resort hotel , sayslocalresidentsjust aren't interestedin the seasonaljobs they offer.

" Absolutely, my goalis to hireeverylocalpersonin the area . However , there aren't that manypeoplein the areawhoareinterestedmaybeinbeinglaidoff16weeksout of the year , and nothaving the healthbenefitsoffered to them."

HOTEL AND RESTAURANTS - VOCABULARY - You may also go through the following list of [|Catering vocabulary] Then take the Quiz and do the other exercises on Menu, Bar, Guests, Back of the Bar.

THE HOTEL OF THE FUTURE Think of three features that you'd like the hotel of the future to have. CASE STUDY - WINGATE INN

media type="custom" key="7443607" 12 MANAGEMENT TIPS FOR HOTEL GENERAL MANAGERS media type="custom" key="7254955" TASK : Now talk to your company manager and ask him about what he considers to be his own golden rule/s or recipe for being a good manager and write a comment in the YG.

// Checking in at a hotel media type="youtube" key="wyqfYJX23lg" height="385" width="640"Customer service //
[] - English practice for students of Business Administration in Restaurants and Hospitality
 * How would you describe the quality of customer service in your country?
 * What attitudes do you think people have to those who make complaints in your country? Are they regarded as: Sincere people who need assistance; people who help make companies better; people who simply like to cause trouble; people who are simply wasting their own and other people's time?
 * Which businesses do you think have the worst customer service?
 * How do you react to automated call handling systems - the ones which ask you to press certain buttons in order to be put through to the people you want to speak to.

English for Tourism and Business Travel by BBC Excellent listening!: [] []

===[|ESP bank: Hospitality and tourism: Hotel responsibilities]=== Students practise the language associated with tasks and duties for typical hotel jobs, language associated with basic hotel and tourism promotional strategy
 * Author:** Rosemary Richey

Click on a topic on the left and do the exercises: [] Hospitality [|quiz]